GERMAN Personalisation Software Services (SaaS) Intelligent Search
Reduce the bounce rate
Guided Selling
Reduce the return rate
Recommendation Engine
Increase the basket value
Personalised Shopping Area
Increase the repurchase rate
Personalised Email
Increase traffic
Campaigns & Usage Customer Targeting Realisation & Expertise AI Technology Data Science Integration & Optimisation Customer Service Customer Success Monitoring & Controlling Control Desk Other Topics Partner Data protection
References Company Software Geeks Team
100% concentrated personalization competence – even without suit & tie
Jobs
Do you also like to wear trainers and are interested in this internet?
Company News Events
Be it lectures, trade fairs, webinars or other e-commerce events – we’re sometimes here, sometimes there. Get to know us!
Press
We are constantly growing and evolving. New customers, partners, products and much more. Find out now!
Blog Insights Concepts for success Case Studies
Learn how our customers personalize and increase their KPIs.
Webinars
We share our best practices in personalisation with you.
Knowledge transfer Publications
We also share our knowledge in various media.
Info material Press
What’s new about us and our personalisation.

Info about Corona Virus

We continue to work for you from home office

Learn more
  GERMAN Personalisation Software Services (SaaS) Intelligent Search
Reduce the bounce rate
Guided Selling
Reduce the return rate
Recommendation Engine
Increase the basket value
Personalised Shopping Area
Increase the repurchase rate
Personalised Email
Increase traffic
Campaigns & Usage Customer Targeting Realisation & Expertise AI Technology Data Science Integration & Optimisation Customer Service Customer Success Monitoring & Controlling Control Desk Other Topics Partner Data protection
References Company Software Geeks Team
100% concentrated personalization competence – even without suit & tie
Jobs
Do you also like to wear trainers and are interested in this internet?
Company News Events
Be it lectures, trade fairs, webinars or other e-commerce events – we’re sometimes here, sometimes there. Get to know us!
Press
We are constantly growing and evolving. New customers, partners, products and much more. Find out now!
Blog Insights Concepts for success Case Studies
Learn how our customers personalize and increase their KPIs.
Webinars
We share our best practices in personalisation with you.
Knowledge transfer Publications
We also share our knowledge in various media.
Info material Press
What’s new about us and our personalisation.

Info about Corona Virus

We continue to work for you from home office

Learn more

New Partnership: Spryker and epoq Look Forward to Working Together to Personalise the Customer Journey Touchpoints

21. Jan 2020 | Daniela Ilincic

Ettlingen, January 21st, 2020 – Spryker Systems, the leading software manufacturer for B2C and B2B commerce solutions, now offers its customers seamless personalisation of the customer journey touchpoints via epoq internet services, the AI expert in this field.

Agility and speed combined with personalisation at the customer journey touchpoints

With Spryker Commerce OS, Spryker enables shop operators to reach their customers via all current and future customer journey touchpoints as part of fast-growing, digital business models. Agility and speed are the key words here when unlocking maximum productivity and freedom of design and, from now on, also in a personalised way. “It’s important to us to provide shop operators with the latest technologies so they can create unique commerce experiences every day. Through the technology partnership with epoq, we have a leading provider of seamless personalisation across all customer journey touchpoints in our partner network who, like us, offers customized solutions and can promote digital success in dynamic business models,” says Alexander Graf, CEO & Founder of Spryker. Rose Bikes is already the first customer to benefit from the technology partnership between Spryker and epoq by using Spryker Commerce OS and the epoq Personalisation Engine.

Benefits of the epoq Personalisation Engine now also available to Spryker customers

“In order for the customer journey touchpoints to adapt particularly well to the personal preferences of the shop customers, they have to be personalised throughout the customer journey. But we often see the opposite through shop analyses, as the separation of information and knowledge takes place along the customer journey,” says Thorsten Mühling, CEO & Founder of epoq. Spryker customers now benefit from a knowledge base with intelligent algorithms across all customer journey touchpoints using artificial intelligence techniques. Benefits such as lower bounce rates and higher traffic in the online shop, as well as increasing shopping cart values and fewer returns are some of the advantages of the epoq Personalisation Engine that Spryker customers can use to promote digital success in e-commerce.

Press Contact

Daniela Ilincic

Press contact

+49 (0) 7243 2001 – 320 presse@epoq.de

About Spryker

Spryker Systems is a German software manufacturer for B2C and B2B commerce solutions. The company employs over 200 people and is one of the leading providers in Europe. Business models of all kinds can be mapped using Spryker Commerce OS. Spryker distributes its headless-optional software with a focus on customizable commerce business models in the B2B & B2C environment to provide companies with a perfectly tailored solution. This includes the integration of complex business processes, complex data requirements, the implementation of a customer-friendly omnichannel strategy and a seamless and cost-efficient connection to third-party systems.

Spryker’s modular software structure and the separation of backend and frontend interfaces (smartphone, desktop, voice, IoT applications) stand behind these capabilities, ensuring the highest possible performance and enabling agile project execution. For companies with digitization projects, Spryker replaces the standard solutions of software companies to drive IT innovations faster and more efficiently. More information is available at www.spryker.com/en.

About epoq internet services GmbH

epoq internet services GmbH provides its customers with a unique software suite for the holistic personalisation of digital commerce. With modular, customized services based on artificial intelligence, epoq creates unique shopping experiences along the entire customer journey. The online shoppers receive orientation, advice and inspiration when online shopping. After the purchase, they are provided with relevant shopping news in real time in their personal shopping area, prompting them to visit the online shops daily. In addition, online shoppers are kept up to date with personalised e-mails and thus stay in touch with the online shop.

Request our press kit

Take a deeper look into our company and learn more about our activities. Receive all information about epoq directly in your email inbox!

Request press kit now

These press releases could also interest you

Press Release 01. Jun 2021

epoq and Y1 intensify their partnership and support shop operators with customer centricity

Ettlingen, 14 October 2020 – Y1 Digital AG, agency for valuable and sustainable digital commerce projects, and epoq internet services GmbH, expert for AI-supported online shop personalisation, intensify their partnership and support shop operators in focusing on the needs of their customers.

Learn More
Press Release 12. Jun 2020

epoq and dasistweb Deepen Their Partnership for Comprehensive E-commerce Know-how

Ettlingen, June 12th 2020 – dasistweb, shopware agency for sophisticated developments and intuitive design of online shops and epoq internet services GmbH, expert for AI-supported personalisation of online shops, deepen their partnership for comprehensive e-commerce know-how.

Learn More
Press Release 03. Jun 2020

epoq Identifies Shop Customer Needs and Supports Digital Development at Fackelmann

Ettlingen, June 3rd 2020 – epoq internet services GmbH, the expert for online shop personalisation, is supporting Fackelmann, the leading company for kitchen and household aids and baking tins, in its digital development within the online shop by specifically identifying and fulfilling shop customers’ needs.

Learn More
Press Release 27. Apr 2020

epoq Further Expands Its Seamless Personalisation in E-Commerce Internationally Through New Partnership With Eltrino

Ettlingen, April 27th 2020 – From now on customers of the full service e-commerce solutions provider Eltrino can benefit from the long-lasting experience and expertise of epoq internet services for the seamless personalisation of their online shops.

Learn More
All press releases