Case Study

62% lower bounce rate through the use of intelligent search at NKD

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Discover how NKD reduced its bounce rate by 62% through the use of intelligent search.

62% lower bounce rate via the search function

What the NKD case study is about:

NKD has a successful online shop in Germany, Austria, and Italy. To give customers the same personalized shopping experience in the online shop as in the stores, make it easier for them to find their way around, and at the same time further improve the results of this sales channel, NKD decided back in 2021 to use an AI-supported shop search from epoq.

NKD decided to use all the features of intelligent search and also commissioned the Customer Success Team to handle zero-hit management.

Find out all the details in the case study.