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Information and news about Epoq

Daniela Ilincic

Press contact

About epoq internet services

Epoq provides its customers with Search and Recommendations, two AI-powered software services for 1:1 personalization in e-commerce. Both solutions work in real time and generate a shared knowledge base that evolves with every customer interaction. This creates unique shopping experiences and increased conversion rates—all in compliance with GDPR.

Epoq is an independent brand under the umbrella of Entirely, the first open MarTech ecosystem. Entirely currently combines the solutions of Censhare, Facelift, Marmind, Elaine – and now Epoq – based on a best-of-breed approach that is being consistently developed further. The goal: to intelligently connect leading MarTech applications – for an open, integrated ecosystem that is precisely tailored to individual marketing requirements. Our new home under the umbrella of Entirely by DuMont brings a breath of fresh air, new perspectives – and plenty of potential for joint projects.

Latest press releases
at a glance

Epoq launches AI Shopping Assistant: LLM technology meets 1:1 personalization, enabling dialogue-based advice in online shops

Published on September 12, 2025

The solution combines state-of-the-art LLM technology with components from various Epoq services for 1:1 personalization and enables dialogue-based consulting for online shoppers.

epoq becomes part of Entirely: AI personalization for marketing

Published on April 17, 2025

epoq becomes part of Entirely and, through its integration into the MarTech ecosystem, strengthens the development of highly personalized marketing solutions—for a more targeted customer experience.

New partnership between epoq and EXCONCEPT: High-conversion Shopware stores with personalized customer engagement

Published on February 15, 2023

The strategic partnership between epoq and EXCONCEPT will provide companies with UX-friendly online shops offering personalized shopping experiences for their customers.

A step forward in personalized shipping communication – epoq enters into partnership with PAQATO

Published on November 14, 2022

Efficient customer communication in e-commerce does not end at checkout. With a technology partnership, epoq and PAQATO are expanding the personalized shopping experience to include shipping communication and track & trace.

New "Best in Class" player for experience optimization: epoq joins AB Tasty

Published on October 5, 2022

The acquisition of epoq by AB Tasty creates a new best-in-class offering for relevant customer experiences through 1:1 personalization. Thorsten Mühling, CEO of epoq, will be responsible for the company's DACH region and will drive epoq's global expansion.

With its "Personalization Experience Day – Vol. 3," epoq is once again providing a forum for discussion on the topic of personalization in e-commerce.

Published on September 13, 2022

Personalization in e-commerce under the motto "Stream up Your Shop": How e-commerce can become more entertaining for customers. Shop operators and e-commerce experts report and exchange ideas on the status quo and future developments.

New partnership: minubo and epoq reduce data silos in e-commerce and provide an expanded basis for decision-making in the area of personalization

Published on July 6, 2022

minubo and epoq are reducing data silos in e-commerce and, through their partnership, providing an expanded basis for decision-making in the area of personalization.

ALTERNATE focuses on guided shopping with epoq Browse for its Lego gift finder

Published on June 21, 2022

Guided shopping is also a way for the successful e-commerce company ALTERNATE to improve user experience, increase customer satisfaction, and boost sales. The company relies on epoq Browse for its Lego gift finder.

epoq presents Control Desk Release 6.0

Published on April 6, 2022

With the latest Control Desk Release 6.0, which includes various feature improvements and a revamped design, epoq is enhancing the user experience of its monitoring and control tool, thereby simplifying shop-specific customizations in terms of personalization.

epoq supports babymarkt.de with its guided selling software for digital consulting on all aspects of baby strollers.

Published on August 16, 2021

babymarkt.de uses epoq's Guided Selling software to offer shop customers expert advice on all aspects of baby strollers.

epoq provides guidance and reduces the effort involved in online shop administration through intelligent search at VAN GRAAF

Published on September 21, 2020

The integration of epoq's intelligent search minimizes administrative effort and increases the conversion rate of onsite search in VAN GRAAF's online shops.

Publications in media and partner websites

Publication

Publication

How online retailers can actively use their data treasure trove

Published on December 15, 2022

In an article in the book "Next-Level Digital Experience" by eStrategy, Thorsten Mühling explains what lies behind the term "data-driven commerce," what applications it offers, and how online retailers can actively use their data treasure trove with it.

Publication

Product recommendations in e-commerce

Published on November 25, 2022

In an article in the book "Leitfaden Personalisierung" (Guide to Personalization) published by marketing-BÖRSE, Thorsten Mühling explains exactly what product recommendations in e-commerce are all about, where they are useful, and what special features need to be considered depending on their position.

Publication

Five reasons for a negative customer experience

Published on March 18, 2022

Our CEO Thorsten Mühling highlights five common reasons why many customers are dissatisfied with their virtual shopping experience and how personalization can be used as an important driver of customer experience.

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Daniela Ilincic

About epoq internet services

Latest press releases
at a glance

Epoq launches AI Shopping Assistant: LLM technology meets 1:1 personalization, enabling dialogue-based advice in online shops

epoq becomes part of Entirely: AI personalization for marketing

New partnership between epoq and EXCONCEPT: High-conversion Shopware stores with personalized customer engagement

A step forward in personalized shipping communication – epoq enters into partnership with PAQATO

New "Best in Class" player for experience optimization: epoq joins AB Tasty

With its "Personalization Experience Day – Vol. 3," epoq is once again providing a forum for discussion on the topic of personalization in e-commerce.

New partnership: minubo and epoq reduce data silos in e-commerce and provide an expanded basis for decision-making in the area of personalization

ALTERNATE focuses on guided shopping with epoq Browse for its Lego gift finder

epoq presents Control Desk Release 6.0

epoq personalizes the customer journey and inspires shop customers of the long-established company Görtz

epoq supports babymarkt.de with its guided selling software for digital consulting on all aspects of baby strollers.

Following last year's success, epoq is hosting the "Personalization Experience Day" again in 2021.

ReboPharm improves user guidance for the search function for veterinarians with epoq

Sendcloud and epoq join forces to optimize digital returns management

epoq and Y1 intensify their partnership and support shop operators in customer centricity

epoq provides guidance and reduces the effort involved in online shop administration through intelligent search at VAN GRAAF

Publications in media and partner websites

LLM consulting increases conversion and reduces returns

Fully integrated epoq: AI personalization for marketing

iBusiness: Tips for better customer loyalty

After-sales measures in e-commerce: Tips for better customer loyalty

How online retailers can actively use their data treasure trove

Product recommendations in e-commerce

When bots take over consulting

Five reasons for a negative customer experience

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