Thank you for visiting our website. We are delighted that you are interested in our company and our services. When it comes to data protection and data security for visitors to our website, transparency is our priority. We take the protection of your personal data very seriously in all of our business processes. For your continued use of our website, we would like to inform you about which data we will save and when we will save it, as well as the way in which it will be used. Any data will be used in accordance with the German Federal Data Protection Act.
epoq internet services GmbH, Am Rüppurrer Schloß 1, in 76199 Karlsruhe, Germany (company, us or we) is responsible for the processing and security of all data collected on this website in accordance with the German Federal Data Protection Act.
When using our website, you will not usually be required to enter any personal data. For some services, however, it may be necessary to do so in order for us to perform these services. In such cases, we will collect, use and process your personal data. We will do this only within the legal parameters, only when necessary, and only where you have provided your consent.
2.1 Anonymous Data Collection
When you access our website, our web servers automatically collect certain general information. This information includes:
This information does not reveal anything personal about you. We or our contracted third parties will evaluate this data only for statistical purposes and only in an anonymous way. This will help us to optimize our website and make it more user-friendly, effective and secure.
We use “cookies” in various areas of our website. Cookies are small text files that are saved to your computer or mobile device from a web browser. Cookies do not pose a threat to your computer. They do not contain viruses and they are automatically deleted once they expire. Some cookies expire once your browsing session has ended. Others are saved for a specific period of time.
Internet Explorer: http://support.microsoft.com/gp/cookies/en
Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies
Google Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647
Adobe (plug-in for flash cookies): http://www.adobe.com/security/flashplayer/articles/lso/
2.3. Where and how do we collect and process your data?
In addition to automatically collected data, we also process data that you provide to us voluntarily. We currently use the tools listed to collect the following data:
If you have provided us with your personal data when purchasing one of our services, we will inform you of similar products and services by email. You can stop these notifications any time at no cost to you by clicking on a link in the respective email (for more information, see Item 9).
Protecting your personal data is our top priority. That is why all the information that you provide to us through our website is saved on servers in Germany. Only the relevant specialists within our company are given access to your data in order to process your queries and requests. We will not sell, loan or make your data accessible in any other way to third parties. Forwarding personal data to government institutions and authorities is done only in accordance with national legislation. Our employees are bound to the highest level of privacy and confidentiality, including with regard to privacy of data and privacy of telecommunications.
4.1 Google Analytics
The security and privacy policies of Google Analytics you can find here: https://www.google.com/analytics/learn/privacy.html?hl=en-GB.
Sie können die Erfassung durch Google Analytics verhindern, indem Sie auf folgenden Link klicken. Es wird ein Opt-Out-Cookie gesetzt, der die zukünftige Erfassung Ihrer Daten beim Besuch dieser Website verhindert. Den Link hierzu finden Sie hier.
4.2 Google AdWords Remarketing
4.3 Google AdWords Conversion-Tracking
4.4 epoq Tracking
This website uses a tracking tool developed by epoq. The information obtained using this tool is used to optimize our website.
The personal data (IP addresses) collected by epoq is transferred to servers in Germany. The IP address sent by your browser is not combined with other data. The IP address is anonymized before this data is processed. This method is similar to the one used by Google Analytics, in which the last 8-bit byte is deleted.
epoq also uses “cookies” that are saved on your computer and enable us to analyze visitors’ use of our website. The information obtained in this way regarding your use of this website is transferred to servers in Germany and Ireland.
We do not currently use any plugins from social networks.
We use MailChimp to send our newsletters. MailChimp is part of The Rocket Science Group, which is a member of the Safe Harbor Agreement.
We are satisfied that MailChimp has been self-certified in compliance with the Safe Harbor Agreement. MailChimp has also publically pledged to uphold these principles. MailChimp joined the Safe Harbor Agreement on 07/22/2008. We have checked that their current certification is up-to-date.
Any data sent to this newsletter provider in the USA is transferred in accordance with the admissibility regulations of §§ 4 b and 4 c of the BDSG (Bundesdatenschutzgesetz — German Federal Data Protection Act) and the ruling of the “Düsseldorfer Kreis” (the supreme supervising authority for data protection in the private sector) dated April 28/29, 2010. The email address is saved only for the purpose of sending the user an email in which they can confirm their place in our mailing list (“double opt-in”). Once an email address is confirmed, it is permanently saved by our list provider until the email address is deleted by the user or by us as the list operator.
To protect your data on our website and our systems, we take appropriate technical and organizational measures to prevent your data from being lost, destroyed, illegally accessed or manipulated.
The supervising authority responsible for our company is the Landesdatenschutzbeauftragter (State Data Protection Supervisor) in Baden-Württemberg, Germany.
If requested, we will be happy to write to you regarding which of your personal data we have saved, if any. If, despite our constant efforts to keep your data correct and up-to-date, we have saved incorrect information, we will be happy to correct your data. Under certain conditions, you also have the right to block and delete your personal data saved by us.
If you would not like to receive any offers or promotional information, either by post, email, SMS, fax or telephone, or if you would like to withdraw your consent, you can write to us or send an email (firstname.lastname@example.org) at any time. Should we have any reason to doubt your identity, we can request that you send us clarifying information (e.g. a redacted copy of your ID showing your first name, second name, address and date of birth). For all suggestions, complaints or questions regarding the processing of your personal data in our company, you can contact our Data Protection Supervisor. Please send an email or letter to the following addresses:
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Last updated: 10/12/2016