There are different names for certain products. Customers can search for a laptop and enter notebook in the search function. Both terms should lead to a list of results. Therefore, it is important to define synonyms for search terms, for example. However, it may also be that there is a different understanding of a search term. Therefore, it is equally important that the result list allows alternatives, for example. In our example, notebooks would also be displayed in the results list for the search query notebook, since notebook is also considered a notebook in everyday language. An intelligent search makes this possible.
- Make synonyms searchable
- Extend result list with alternatives
- Exclude certain search terms
- Feature in use: Thesaurus