GERMAN Personalisation Software Services (SaaS) Intelligent Search
Reduce the bounce rate
Guided Selling
Reduce the return rate
Recommendation Engine
Increase the basket value
Personalised Shopping Area
Increase the repurchase rate
Personalised Email
Increase traffic
Campaigns & Usage Customer Targeting Realisation & Expertise AI Technology Data Science Integration & Optimisation Customer Service Customer Success Monitoring & Controlling Control Desk Other Topics Partner Data protection
References Company Software Geeks Team
100% concentrated personalization competence – even without suit & tie
Jobs
Do you also like to wear trainers and are interested in this internet?
Company News Events
Be it lectures, trade fairs, webinars or other e-commerce events – we’re sometimes here, sometimes there. Get to know us!
Press
We are constantly growing and evolving. New customers, partners, products and much more. Find out now!
Blog Insights Concepts for success Case Studies
Learn how our customers personalize and increase their KPIs.
Webinars
We share our best practices in personalisation with you.
Knowledge transfer Publications
We also share our knowledge in various media.
Info material Press
What’s new about us and our personalisation.

Info about Corona Virus

We continue to work for you from home office

Learn more
  GERMAN Personalisation Software Services (SaaS) Intelligent Search
Reduce the bounce rate
Guided Selling
Reduce the return rate
Recommendation Engine
Increase the basket value
Personalised Shopping Area
Increase the repurchase rate
Personalised Email
Increase traffic
Campaigns & Usage Customer Targeting Realisation & Expertise AI Technology Data Science Integration & Optimisation Customer Service Customer Success Monitoring & Controlling Control Desk Other Topics Partner Data protection
References Company Software Geeks Team
100% concentrated personalization competence – even without suit & tie
Jobs
Do you also like to wear trainers and are interested in this internet?
Company News Events
Be it lectures, trade fairs, webinars or other e-commerce events – we’re sometimes here, sometimes there. Get to know us!
Press
We are constantly growing and evolving. New customers, partners, products and much more. Find out now!
Blog Insights Concepts for success Case Studies
Learn how our customers personalize and increase their KPIs.
Webinars
We share our best practices in personalisation with you.
Knowledge transfer Publications
We also share our knowledge in various media.
Info material Press
What’s new about us and our personalisation.

Info about Corona Virus

We continue to work for you from home office

Learn more

With our Customer Success we support you in the optimisation of personalisation

epoq Suite

Startseite » Personalisation » Customer Success

Our Customer Success is your content contact in matters of personalisation

Our Customer Success supports you in optimising personalisation in live operation. This involves monitoring and controlling personalisation via the backend. For this purpose, you will be assigned your own personal Customer Success Manager, who will be available to answer any questions you may have. There are two options for increasing your personalisation success: Self Service and Managed Service.

Our Customer Success offers you these two options

Managed Service

As part of our Managed Service, we support you in the maintenance and use of the epoq Control Desk in your daily business. Within a fixed monthly hourly package, we carry out optimisations agreed with you, such as the analysis and optimisation of zero-hit searches, the creation and management of blacklists and whitelists, and much more.

Self Service

In Self Service you can choose between different Self Service modules and expand your personalisation know-how. All modules are individually adapted to your online shop and the services used.

You are interested in our Managed Service?

Then send us your Managed Service request.

Request Managed Service

You can request these modules as part of Self Service

Analysis status quo

Review

We analyse the status quo of the epoq services in your shop and assess the performance of the services. Based on the analysis, we give you individual recommendations for optimising your services.

Use backend

Web training

Within the scope of a web training, we will guide you step by step through the epoq Control Desk and show you which features you can use to customise and optimise the services.

Deployment services

Workshop

We support you in the conception of a holistic personalisation strategy and show you how you can implement your use cases with the epoq services. We would be happy to visit you on site or welcome you to our offices.

Test strategies

A/B-Tests

You want to test different strategies against each other? We would be happy to do this for you by setting up and monitoring an A/B test and then discussing the results with you.

Are you interested in a Self Service module?

Then please ask us for the Self Service you require.

Request Self Service now

Our customer-is-king managers

Maren

Team Assistant

Bitingballerina
#papierkramheld #alwayshappy #honestineverycase #pferdestehlen
Rainer

Head of Customer Service

42
#fragen #mehr-fragen #howto #landei #papa #wtf?
Angelique

Customer Service Manager

Wolli
#Projektmanagement #wissbegierig #zielorientiert #Serienjunkie #Häckeltante #Katzenmama
Lisa

Customer Service Manager

Lisl
#studying #businessinformatics #malhiermaldort #teetrinkerin #wissensdurst
Steffi E.

Customer Service Manager

Charming Customer Guide
#projektmanagement #ansprechpartner #fröhlich #herausforderungsmeisterin #masterofdesaster #chaosmanager
Anne

Head of Customer Success

Customer Happy-Maker
#performancechecker #onefacetothecustomer #roadtosuccess #naturelover #freitagsistsienieda
Malte

Customer Success Manager

Termin-ator
#andersalsandere #symbadisch #thinkpositive
Tori

Customer Success Manager

#positivevibes #gutelaune #pastalover #customersuccess #allwehaveisnow
You?

Customer Service Manager

Apply with us now!

You don’t have personalisation in use yet?

Learn now how you can build proximity with your customers!

Learn more about personalisation now

The latest blog articles
on personalisation

Blog Post

Onsite Search in E-Commerce – How Shop Customers Find What They Are Looking For

The search function is of great importance for both shop customers and shop operators. In the best case, it enables users to quickly and easily find the product they want to buy. If the onsite search instead delivers no results or unsuitable results, this quickly leads to online shoppers aborting the search process and leaving the site. To prevent this, intelligent onsite search is essential. Why you should rely on an optimised onsite search and which functions it should include, we will tell you in the blog article.

Sarah Birk: 08. Apr 2016 | Updated on 16. November 2020

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Blog Post

Why Is Autosuggest Such an Important Component of the Intelligent Search

Intelligent search plays a key role in any online store. That’s because it helps to steer the online shopper in the right direction, taking them quickly and easily to the product they are looking for. One major function of the intelligent search is autosuggest. With autosuggest, the online shopper can navigate from the search function toward the product details page. This blog looks into the background of the autosuggest feature.

Daniela Ilincic: 21. Jul 2017 | Updated on 12. November 2020

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All articles