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Our Customer Success Team will help you optimize personalization

Our Customer Success Team is your point of contact for optimizing personalization

Our Customer Success Team will help you optimize personalization in live operation. Before you get started, you will first receive all the important information about the Control Desk – the backend of the personalization platform. This is where personalization is monitored and controlled. Your personal Customer Success Manager will guide you through the process and is available to answer any questions you may have.

Overview of the customer success team's areas of activity

Training Courses

Your personal Customer Success Manager will guide you through the initial optimizations in the Control Desk.

Day-to-Day Business

Our Customer Success Team supports you with various optimizations in your day-to-day business. You can choose between a Starter Kit or Managed Service.

Questions Regarding Content

No matter what question you have, our Customer Success team is here to help.

This is how personalization optimization works during onboarding

Before going live

Before going live, your personal Customer Success Manager will give you a basic introduction to the Control Desk – the backend of your personalization platform. This will give you an initial overview of the functions available in the Control Desk.

1

During Go Live

We will arrange a detailed web training session with you, during which your personal Customer Success Manager will discuss practical use cases from your online shop and help you implement them.

2

After going live

After these first two training sessions with us, you decide how to proceed with optimization. Your personal Customer Success Manager will be happy to assist you in your daily business and proactively support you in optimizing your processes and achieving your goals.

3

This is how optimization works after onboarding

Would you like to use our Customer Success service after onboarding?

Then feel free to request your desired service!

Our customer-is-king managers

Angelique, Customer Service Manager at epoq

Wolli

#Projectmanagement #Curious #Goal-oriented #Seriesjunkie #Crochetenthusiast #Catmom

Angelique

Technical Solutions Manager

#HakunaMatata #mambaMentality #OpenMinded #ThinkPositive #eagerToLearn #Foodie

Francis

Technical Solutions Manager

#positivevibes #goodmood #pastalover #customersuccess #allwehaveisnow

Tori

Customer Success Consultant

#memeaddict

Sven

Head of Technical Solutions

#trainhardstayhumble #fitness #nextchapterproject #passportready

Philipp

Technical Solutions Manager

Steffi, Customer Service Manager at epoq

Charming Customer Guide

#projectmanagement #contactperson #cheerful #challengemaster #masterofdisaster #chaosmanager

Steffi

Technical Solutions Manager

You don't have personalization in use yet?

Find out now how you can build closer relationships with your customers!

Learn more about personalization now

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