GERMAN Personalisation Software Services (SaaS) Intelligent Search
Reducing Bounce Rate
Guided Selling
Minimizing Returns Rate
Recommendation Engine
Adding Shopping Cart Value
Shopping Stream
Increasing Repurchase Rate
Personalised Email
Boosting Traffic Rate
Campaigns & Usage Customer Targeting Realisation & Expertise AI Technology Data Science Integration & Optimisation Customer Service
Integration
Customer Success
Optimisation
Monitoring & Controlling Control Desk Other Topics Partner FAQ Data protection
References Company Software Geeks Team
100% concentrated personalization competence – even without suit & tie
Jobs
Do you also like to wear trainers and are interested in this internet?
Company News Events
Be it lectures, trade fairs, webinars or other e-commerce events – we’re sometimes here, sometimes there. Get to know us!
Press
We are constantly growing and evolving. New customers, partners, products and much more. Find out now!
Blog KPI Optimisation Reducing Bounce Rate
Onsite search and search results pages
Minimizing Returns Rate
Digital consulting and returns management
Adding Shopping Cart Value
Sales-promoting elements and important shop pages
Increasing Repurchase Rate
After sales and customer loyalty
Boosting Traffic Rate
Email marketing and customer trust
Increasing Conversion Rate
Shop optimisation and personalisation
Tech Know-how Artificial Intelligence
AI methods and AI software
Tags Advice Tool Digital Sales Promotion Email Examples KPI E-Commerce Marketing Automation Personalisation Reinforcement Learning Return Avoidance Search Features
Insights Concepts for success Case Studies
Learn how our customers personalize and increase their KPIs.
Webinars
We share our best practices in personalisation with you.
Knowledge transfer Publications
We also share our knowledge in various media.
Info material Sheets
Checklist, infographics, e-books…
Press
What’s new about us and our personalisation.

New: The Shopping Stream

The personalised Shopping Stream for a higher repurchase rate in your online shop!

Learn more

Latest Press Release

epoq Presents Control Desk Release 6.0

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New Blog Article

The 4 Most Important E-commerce Trends in 2022

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Case Study babymarkt.de

85% higher click rate in the newsletter

Learn more
  GERMAN Personalisation Software Services (SaaS) Intelligent Search
Reducing Bounce Rate
Guided Selling
Minimizing Returns Rate
Recommendation Engine
Adding Shopping Cart Value
Shopping Stream
Increasing Repurchase Rate
Personalised Email
Boosting Traffic Rate
Campaigns & Usage Customer Targeting Realisation & Expertise AI Technology Data Science Integration & Optimisation Customer Service
Integration
Customer Success
Optimisation
Monitoring & Controlling Control Desk Other Topics Partner FAQ Data protection
References Company Software Geeks Team
100% concentrated personalization competence – even without suit & tie
Jobs
Do you also like to wear trainers and are interested in this internet?
Company News Events
Be it lectures, trade fairs, webinars or other e-commerce events – we’re sometimes here, sometimes there. Get to know us!
Press
We are constantly growing and evolving. New customers, partners, products and much more. Find out now!
Blog KPI Optimisation Reducing Bounce Rate
Onsite search and search results pages
Minimizing Returns Rate
Digital consulting and returns management
Adding Shopping Cart Value
Sales-promoting elements and important shop pages
Increasing Repurchase Rate
After sales and customer loyalty
Boosting Traffic Rate
Email marketing and customer trust
Increasing Conversion Rate
Shop optimisation and personalisation
Tech Know-how Artificial Intelligence
AI methods and AI software
Tags Advice Tool Digital Sales Promotion Email Examples KPI E-Commerce Marketing Automation Personalisation Reinforcement Learning Return Avoidance Search Features
Insights Concepts for success Case Studies
Learn how our customers personalize and increase their KPIs.
Webinars
We share our best practices in personalisation with you.
Knowledge transfer Publications
We also share our knowledge in various media.
Info material Sheets
Checklist, infographics, e-books…
Press
What’s new about us and our personalisation.

With our Customer Success we support you in the optimisation of personalisation

epoq Suite

Startseite » Personalisation » Customer Success

Our Customer Success is your content contact in matters of personalisation

Our Customer Success supports you in optimising personalisation in live operation. This involves monitoring and controlling personalisation via the backend. For this purpose, you will be assigned your own personal Customer Success Manager, who will be available to answer any questions you may have. There are two options for increasing your personalisation success: Self Service and Managed Service.

Our Customer Success offers you these two options

Managed Service

As part of our Managed Service, we support you in the maintenance and use of the epoq Control Desk in your daily business. Within a fixed monthly hourly package, we carry out optimisations agreed with you, such as the analysis and optimisation of zero-hit searches, the creation and management of blacklists and whitelists, and much more.

Self Service

In Self Service you can choose between different Self Service modules and expand your personalisation know-how. All modules are individually adapted to your online shop and the services used.

You are interested in our Managed Service?

Then send us your Managed Service request.

Request Managed Service

You can request these modules as part of Self Service

Analysis status quo

Review

We analyse the status quo of the epoq services in your shop and assess the performance of the services. Based on the analysis, we give you individual recommendations for optimising your services.

Use backend

Web training

Within the scope of a web training, we will guide you step by step through the epoq Control Desk and show you which features you can use to customise and optimise the services.

Deployment services

Workshop

We support you in the conception of a holistic personalisation strategy and show you how you can implement your use cases with the epoq services. We would be happy to visit you on site or welcome you to our offices.

Test strategies

A/B-Tests

You want to test different strategies against each other? We would be happy to do this for you by setting up and monitoring an A/B test and then discussing the results with you.

Are you interested in a Self Service module?

Then please ask us for the Self Service you require.

Request Self Service now

Our customer-is-king managers

Maren

Team Assistant

Bitingballerina
#papierkramheld #alwayshappy #honestineverycase #pferdestehlen
Rainer

Head of Customer Service

42
#fragen #mehr-fragen #howto #landei #papa #wtf?
Angelique

Customer Service Manager

Wolli
#Projektmanagement #wissbegierig #zielorientiert #Serienjunkie #Häckeltante #Katzenmama
Lisa

Customer Service Manager

Lisl
#studying #businessinformatics #malhiermaldort #teetrinkerin #wissensdurst
Tori

Customer Success Manager

#positivevibes #gutelaune #pastalover #customersuccess #allwehaveisnow
Steffi E.

Customer Service Manager

Charming Customer Guide
#projektmanagement #ansprechpartner #fröhlich #herausforderungsmeisterin #masterofdesaster #chaosmanager
Anne

Customer Success Manager

Customer Happy-Maker
#performancechecker #onefacetothecustomer #roadtosuccess #naturelover #freitagsistsienieda
Malte

Head of Customer Success

Termin-ator
#andersalsandere #symbadisch #thinkpositive
You?

Customer Service Manager

Apply with us now!

You don’t have personalisation in use yet?

Learn now how you can build proximity with your customers!

Learn more about personalisation now

The latest blog articles
on personalisation

Blog Post

Live Video Shopping – The Game Changer in E-Commerce

In this article we talk about live video shopping – where does it come from and what opportunities does it offer for retailers? If live stream shopping is still new territory for you, then you can now find out whether this trend is also suitable for your e-commerce as a sales booster.

Nadine Roth: 24. Feb 2022

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Blog Post

Product Categories for Successful Marketing in E-Commerce

Have you ever been in a shop without signage? Quite a strange idea, isn’t it? Product categories are the backbone of any online shop. Our definition: product categories are like a road map that directs traffic. The easier the signage is to understand, the faster customers get to their destination – the product they need. Customers need orientation when shopping. For a first-class shopping experience, they expect products to be correctly categorised and easy to find in bundles: Be it breakfast cereals, kitchen utensils, or winter coats. The same is true in e-commerce. In this article, you will learn how product categories improve the user experience, optimise your marketing investment and contribute to your business goals.

Daniela Ilincic: 23. Feb 2022

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All articles