Customer Driven E-Commerce

Make shopping an experience

Holistic web shop personalization forthe shopping experience of your customers

A shopping experience is a positive emotion that remains in the memory of your clients. Together we personalize your online shop at the required customer experience touchpoints until you become the favorite shop of your customers.

We do this by:

MEETING WANTS AND NEEDS

This is what our services are designed to do. Because satisfied customers become repeat customers.

PRODUCING ONE-OF-A-KINDS

We don’t sell off the rack. We customize products until they are a perfect fit.

PUTTING OUR HEART AND SOUL INTO PERSONALIZATION

Our job is our passion. We are not happy until our customers are inspired.

Our worlds of excitement for a unique customer experience

What matters is getting to know e-commerce consumers, understanding their wants and needs and communicating with them on a personal level. Accompanying them as they shop, offering orientation, advice and inspiration. Not just simply leaving them to it once they’ve made a purchase; but engaging with them instead. So you will create a unique customer experience – the shopping experience, which matters today.

Guide

Efficient Search Function-
Keep your customers and visitors in the shop.

Advise

Intuitive Product Advisor-
Offer the right products which customers like to keep.

Inspire

Relevant Recommendations-
Create product needs at the right place.

Connect

Individualized Emails-
Bring the customer back to the shop.

Optimize your customer experience!

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The power behind the scenes: the control desk

Your personal Login for managing your bespoke personalization strategy. Take control of click, sales and conversion rates. Recognize trends and potential.

  • Top Keywords
    Keep the interests of your customers in mind.

  • News
    Your personal feed lets you know about new features.

  • Easy Navigation
    Fast and efficient to target

  • Important KPIs
    A Summary of epoq Suite Performance

  • Toolbar
    Quick Links – Tenant Selection, FAQs, Alerts, Configuration

Just log yourself in!

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Our platform as a base for the holistic personalization

With our platform we enable a holistic personalization that develops constantly and thus the shopping experience in your web shop. Learn more now.

A node represents the four essential components of personalization.

Personalize your web shop holistically!

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By software geeks for e-commerce lovers

We draw on an inspirational approach to work, years of experience and a high level of flexibility to produce “made in Germany” software that will make you a fan of your own online shop. Get to know us.

Actions speak louder than wordsOUR CUSTOMERS

Yardo.bio

RESPONSIVE SEARCHING AND INSPIRING RECOMMENDATIONS

The suggestion function helps users make successful purchases faster, even when on the move. The customer is also led to product detail pages through recommendations, given inspiration once again at the basket stage and reminded of forgotten items at the basket stage – a prime example of holistic personalization over the entire customer journey.

Planet Sports

PERSONALIZED RECOMMENDATION EMAILS

Dynamic real-time recommendations in newsletter and trigger mails to generate the right amount of inspiration to fit the context and lead the customer to the shop. For example, sales campaigns gain extra relevance and after-sale emails inspire customers to expand on their outfit.

ex libris

High degree of personalization

In addition to a quick start into the purchasing process, ex libris is inspiring its visitors and customers with personalized bundle offers and trendy books that match their interests. Outside the store news and shopping tips are sent via individual e-mails.

Lufthansa Worldshop

OPTIMUM, SPECIALIST ADVICE FOR THE UNDECIDED

The luggage advisors at the Lufthansa Worldshop take ``undecided`` visitors by the hand and use their expertise to guide them step by step to the product they require. Visitors are given information on key product features and are able to perform comparisons without fumbling endlessly in the dark.

Bogner

INSPIRATIONAL MAGAZINE RECOMMENDATIONS

The exclusive Bogner range is presented through stories. epoq recommendation topics help to personally shape each story: product features such as brands, categories, etc. can be assigned to topics with complete ease. Each collection therefore has its own special touch.

Babor

PERSONAL RECOMMENDATIONS AT EVERY TOUCHPOINT

For cosmetics, skin type and optimally tailored products are essential when it comes to giving professional advice. The Babor skin type check ensures that the right product variants for the customer's skin type are recommended at every step of the customer journey.

Notebooksbilliger.de

A PRIME EXAMPLE OF A SEARCH FUNCTION THAT OFFERS ADVICE

When it comes to technology, visitors often have a rough idea of what they are looking for. The recommendation function offering distinct category and product suggestions and dynamic filters by search term guide users quickly and efficiently to the appropriate product. Whether long-winded search queries or generalized terms are entered, the epoq search function will understand and offer the user advice accordingly.

Aboutyou

RECOMMENDATIONS ON THE PRODUCT DETAIL PAGE

Within swim wear, a personalized bundle recommendation strategy was developed especially for the ``Mix & Match`` range based on outfit rules individually defined by aboutyou.

Great, I want to make shopping an experience!

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