A shopping experience is a positive emotion that remains in the memory of your clients. Together we personalize your online shop at the required customer experience touchpoints until you become the favorite shop of your customers.
We do this by:
What matters is getting to know e-commerce consumers, understanding their wants and needs and communicating with them on a personal level. Accompanying them as they shop, offering orientation, advice and inspiration. Not just simply leaving them to it once they’ve made a purchase; but engaging with them instead. So you will create a unique customer experience – the shopping experience, which matters today.
Your personal Login for managing your bespoke personalization strategy. Take control of click, sales and conversion rates. Recognize trends and potential.
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Keep the interests of your customers in mind.
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Your personal feed lets you know about new features.
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Fast and efficient to target
Important KPIs
A Summary of epoq Suite Performance
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With our platform we enable a holistic personalization that develops constantly and thus the shopping experience in your web shop. Learn more now.
We draw on an inspirational approach to work, years of experience and a high level of flexibility to produce “made in Germany” software that will make you a fan of your own online shop. Get to know us.
The suggestion function helps users make successful purchases faster, even when on the move. The customer is also led to product detail pages through recommendations, given inspiration once again at the basket stage and reminded of forgotten items at the basket stage – a prime example of holistic personalization over the entire customer journey.
Dynamic real-time recommendations in newsletter and trigger mails to generate the right amount of inspiration to fit the context and lead the customer to the shop. For example, sales campaigns gain extra relevance and after-sale emails inspire customers to expand on their outfit.
In addition to a quick start into the purchasing process, ex libris is inspiring its visitors and customers with personalized bundle offers and trendy books that match their interests. Outside the store news and shopping tips are sent via individual e-mails.
The luggage advisors at the Lufthansa Worldshop take ``undecided`` visitors by the hand and use their expertise to guide them step by step to the product they require. Visitors are given information on key product features and are able to perform comparisons without fumbling endlessly in the dark.
The exclusive Bogner range is presented through stories. epoq recommendation topics help to personally shape each story: product features such as brands, categories, etc. can be assigned to topics with complete ease. Each collection therefore has its own special touch.
For cosmetics, skin type and optimally tailored products are essential when it comes to giving professional advice. The Babor skin type check ensures that the right product variants for the customer's skin type are recommended at every step of the customer journey.
When it comes to technology, visitors often have a rough idea of what they are looking for. The recommendation function offering distinct category and product suggestions and dynamic filters by search term guide users quickly and efficiently to the appropriate product. Whether long-winded search queries or generalized terms are entered, the epoq search function will understand and offer the user advice accordingly.
Within swim wear, a personalized bundle recommendation strategy was developed especially for the ``Mix & Match`` range based on outfit rules individually defined by aboutyou.
