Our passion led us here

With our personalised shopping area, epoq Stream, we address the digital customer need for entertainment for each individual customer and enable shop operators to build a natural customer loyalty effect. Customers return to the online shop of their own accord to browse through their own product and brand world. This increases the repurchase rate.

With the use of our Suite, an online retailer can from now on personalise their shop holistically and thereby create a unique customer experience.

We introduce Control Desk, the new customer login. This gives our customers the possibility to control and administer all services with the help of one tool.

In order to transfer the advice available in real-world stores into the online shop, Guided Selling was developed. This enabled digital retailers to support their customers in purchasing those products where more information and explanation is needed.

Unique Newsletter was developed to strengthen communication with customers through individualized emails, and to encourage them to return to the shop.

The new slogan encompassed what we achieved: the optimization of conversion in e-commerce. Businesses in various industries and of various sizes trust our conversion expertise.

We increased the usability of online shops with the introduction of epoq Search, the intelligent search function. Customers gained the ability to navigate quickly to their desired product.

At the same time of starting withe Recommendation Service, we built a Customer Login to keep our customers in terms of success up-to-date.

We transferred our subject knowledge to e-commerce and introduced the Recommendation Service. This controls targeted, relevant recommendations within an online shop and therefore increases its turnover.

Development was resumed on our recommendation software for call centers and service providers. The products ready Outbound and ready Inbound led to above-average hit rates, and impressed customers like Quelle, Arcor and PSD Bank.

Our technology revolutionized customer analysis in the field of telephone marketing with predicted product suggestions.

We started the development of self-learning technologies for dynamic scoring.