GERMAN Personalisation Software Services (SaaS) Intelligent Search
Reduce the bounce rate
 Guided Selling
Reduce the return rate
 Recommendation Engine
Increase the basket value
 Personalised Shopping Area
Increase the repurchase rate
 Personalised Email
Increase traffic
 Campaigns & Usage Customer Targeting Realisation & Expertise AI Technology Data Science Integration & Optimisation Customer Service Customer Success Monitoring & Controlling Control Desk Other Topics Partner Data protection References Company Software Geeks Team
100% concentrated personalization competence – even without suit & tie
 Jobs
Do you also like to wear trainers and are interested in this internet?
 Company News Events
Be it lectures, trade fairs, webinars or other e-commerce events – we’re sometimes here, sometimes there. Get to know us!
 Press
We are constantly growing and evolving. New customers, partners, products and much more. Find out now!
 Blog Insights Concepts for success Case Studies
Learn how our customers personalize and increase their KPIs.
 Webinars
We share our best practices in personalisation with you.
 Knowledge transfer Publications
We also share our knowledge in various media.
 Info material Press
What’s new about us and our personalisation.

Info about Corona Virus

We continue to work for you from home office

Learn more
  GERMAN Personalisation Software Services (SaaS) Intelligent Search
Reduce the bounce rate
 Guided Selling
Reduce the return rate
 Recommendation Engine
Increase the basket value
 Personalised Shopping Area
Increase the repurchase rate
 Personalised Email
Increase traffic
 Campaigns & Usage Customer Targeting Realisation & Expertise AI Technology Data Science Integration & Optimisation Customer Service Customer Success Monitoring & Controlling Control Desk Other Topics Partner Data protection References Company Software Geeks Team
100% concentrated personalization competence – even without suit & tie
 Jobs
Do you also like to wear trainers and are interested in this internet?
 Company News Events
Be it lectures, trade fairs, webinars or other e-commerce events – we’re sometimes here, sometimes there. Get to know us!
 Press
We are constantly growing and evolving. New customers, partners, products and much more. Find out now!
 Blog Insights Concepts for success Case Studies
Learn how our customers personalize and increase their KPIs.
 Webinars
We share our best practices in personalisation with you.
 Knowledge transfer Publications
We also share our knowledge in various media.
 Info material Press
What’s new about us and our personalisation.

Info about Corona Virus

We continue to work for you from home office

Learn more

Our passion led us here

Software development with empathy,
foresight, friendship, and commitment

Our expertise in figures

18+

years of AI expertise for personalisation in e-commerce

42+

software geeks make up our team

100%

owner-managed and independent company from Germany

550+

integrations in online shops from a wide range of industries and countries

What we do and
why we do it

We develop customised software services made in Germany for personalisation in e-commerce. By doing so, we want to create inspiring shopping experiences in digital commerce for every customer. To this end, we provide shop operators with our software suite of modular, individually configurable and artificial intelligence-based services. These enable a fully comprehensive 1:1 personalisation along the customer journey of each customer. If the customer is satisfied, the shop operator will be too, which is reflected in increased conversion rates, higher sales and sustainable customer loyalty.

What’s going on with us
and what’s new

Press 12. Jun 2020

epoq and dasistweb Deepen Their Partnership for Comprehensive E-commerce Know-how

12. JUN 2020

epoq and dasistweb work together to meet the needs of shop customers along the customer journey touchpoints.

Learn More Press 03. Jun 2020

epoq Identifies Shop Customer Needs and Supports Digital Development at Fackelmann

03. JUN 2020

In addition to its needs-based products, Fackelmann’s online shop is also to be geared to meet individual customer requirements.

Learn More Press 27. Apr 2020

epoq Further Expands its Seamless Personalisation in E-commerce Internationally Through New Partnership With Eltrino

27. APR 2020

From now on, customers of the full service e-commerce solutions provider Eltrino can benefit from seamless personalisation.

Learn More Press 06. Apr 2020

Ankerkraut Enhances the Customer Experience in E-Commerce by Personalising a Further Touchpoint

06. APR 2020

Ankerkraut wants to further perfect its customer experience in e-commerce.

Learn More Press 09. Mar 2020

OUTLETCITY METZINGEN Pioneers the Use of Epoq My Stream and Introduces a New Benchmark for Customer Loyalty in E-commerce

09. MAR 2020

With epoq My Stream, OUTLETCITY introduces a fully personalised shopping area.

Learn More Press 21. Jan 2020

New Partnership: Spryker and epoq Look Forward to Working Together to Personalise the Customer Journey Touchpoints

21. JAN 2020

Spryker Systems now offers its customers seamless personalisation of the customer journey touchpoints via epoq.

Learn More

How we intend
to reach our goal

We address the respective needs of customers in each customer journey phase during software development. We want to leave no customer wishes unfulfilled and create moments of enthusiasm.

Connect

We create a connection for shop operators to their customers and further build customer trust. If customers visit the online shop regularly, shop operators should also let you hear from them. By sending personalised e-mails on various occasions, such as birthdays, lifecycles, transactions, etc. Learn more

Stream

We also provide entertainment and thus ensure constant customer loyalty. Customers like to browse through their own product and brand world to discover new things. This is where a personalised shopping area can keep customers coming back to the online shop every day. Learn more

Inspire

We inspire customers as soon as they show a willingness to buy once they are open for further buying impulses that complete or supplement their selected product. Relevant recommendations are particularly suitable for this. Learn more

Advise

We provide online shoppers with advice on product selection. Because online shoppers often know which product they want, but need support to select the right item from the respective product range. This is where our digital product advisor comes in. Learn more

Search

We offer online shoppers guidance in their product research. This way, they can quickly and easily get to the desired product detail page and find out more about a product. How? Via our intelligent search. Learn more

Want to learn more about personalisation?

Then delve deeper into the subject now!

Learn more

Who we are and
what we believe in

We are a team of positively crazy software geeks. We believe in the strong collective. We seek exchange and are always open to new ideas. We advise at eye level and offer exactly the personalisation that makes you a fan of your own online shop. Measurable success comes quite automatically as a result.

You want to get to know our Team better?

Take a look at each department on our team page.

Check out the team

But you can also meet us
at any of our events

See all our events

How we think and operate

Empathic

We put ourselves in the customers’ shoes and work together on a strategy – and we do it humanely and fairly.

Far-sighted

We do not stand still – we look to the future. We are constantly developing and are open to new ideas. This is how we develop future-proof software.

Friendly

Through our advice, open manner and collegial internal cooperation, we want to turn even more customers into friends.

With heart and soul

Software development is our passion. We are enthusiastic about new things, are always looking for something special and are only satisfied when the shop operator and their customers are thrilled.

Does this suit you?

Then take a look at our job vacancies and apply with us!

Check our job vacancies

From dynamic scoring to
full personalisation

2019

Personalised Shopping Area

With our personalised shopping area, epoq Stream, we address the digital customer need for entertainment for each individual customer and enable shop operators to build a natural customer loyalty effect. Customers return to the online shop of their own accord to browse through their own product and brand world. This increases the repurchase rate.

2016

Holistic personalisation
via our Suite

With the use of our Suite, an online retailer can from now on personalise their shop holistically and thereby create a unique customer experience.

2015

Control
Desk

We introduce Control Desk, the new customer login. This gives our customers the possibility to control and administer all services with the help of one tool.

2014

Guided
Selling

In order to transfer the advice available in real-world stores into the online shop, Guided Selling was developed. This enabled digital retailers to support their customers in purchasing those products where more information and explanation is needed.

2011

Unique
Newsletter

Unique Newsletter was developed to strengthen communication with customers through individualized emails, and to encourage them to return to the shop.

2010

The Conversion
Company

The new slogan encompassed what we achieved: the optimization of conversion in e-commerce. Businesses in various industries and of various sizes trust our conversion expertise.

2009

Search

We increased the usability of online shops with the introduction of epoq Search, the intelligent search function. Customers gained the ability to navigate quickly to their desired product.

2008

Customer
Login

At the same time of starting withe Recommendation Service, we built a Customer Login to keep our customers in terms of success up-to-date.

2008

Recommendation
Service

We transferred our subject knowledge to e-commerce and introduced the Recommendation Service. This controls targeted, relevant recommendations within an online shop and therefore increases its turnover.

2006

Services for
Dynamic Scoring

Development was resumed on our recommendation software for call centers and service providers. The products ready Outbound and ready Inbound led to above-average hit rates, and impressed customers like Quelle, Arcor and PSD Bank.

2005

Ready Realtime Dynamic

Our technology revolutionized customer analysis in the field of telephone marketing with predicted product suggestions.

2003

Foundation

We started the development of self-learning technologies for dynamic scoring.

The newest blog posts
about personalisation

Blog Post

6 Components of Effective Personalisation Software

Effectively using personalisation software can help you to increase conversion rates in your online shop; the software recognises the requirements and desires of your online shoppers, helping you to provide a personalised service and a unique shopping experience. What exactly is personalisation software? How does it work? And what benefits does it offer? Find out more in this blog article.

Daniela Ilincic: 16. Jul 2018

Learn More
Blog Post

Successful Personalisation in E-Commerce (Including Infographic)

This year, the entire world of e-commerce is looking ahead to upcoming trends once again. One thing is certain: Personalisation will be a hot topic for e-commerce in 2017 as well. And rightly so: 74% of online shoppers get frustrated when they are shown content that does not interest them. On the other hand, 75% would be happy for personalised information to be used to improve their shopping experience. It becomes clear that customers’ interest in personalisation stands undisputed.

Janina Küpferle: 30. Mar 2017

Learn More
See all blog posts