GERMAN Personalisation Software Services (SaaS) Intelligent Search
Reducing Bounce Rate
Guided Selling
Minimizing Returns Rate
Recommendation Engine
Adding Shopping Cart Value
Shopping Stream
Increasing Repurchase Rate
Personalised Email
Boosting Traffic Rate
Campaigns & Usage Customer Targeting Realisation & Expertise AI Technology Data Science Integration & Optimisation Customer Service
Integration
Customer Success
Optimisation
Monitoring & Controlling Control Desk Other Topics Partner FAQ Data protection
References Company Software Geeks Team
100% concentrated personalization competence – even without suit & tie
Jobs
Do you also like to wear trainers and are interested in this internet?
Company News Events
Be it lectures, trade fairs, webinars or other e-commerce events – we’re sometimes here, sometimes there. Get to know us!
Press
We are constantly growing and evolving. New customers, partners, products and much more. Find out now!
Blog KPI Optimisation Reducing Bounce Rate
Onsite search and search results pages
Minimizing Returns Rate
Digital consulting and returns management
Adding Shopping Cart Value
Sales-promoting elements and important shop pages
Increasing Repurchase Rate
After sales and customer loyalty
Boosting Traffic Rate
Email marketing and customer trust
Increasing Conversion Rate
Shop optimisation and personalisation
Tech Know-how Artificial Intelligence
AI methods and AI software
Tags Advice Tool Digital Sales Promotion Email Examples KPI E-Commerce Marketing Automation Personalisation Reinforcement Learning Return Avoidance Search Features
Insights Concepts for success Case Studies
Learn how our customers personalize and increase their KPIs.
Webinars
We share our best practices in personalisation with you.
Knowledge transfer Publications
We also share our knowledge in various media.
Info material Sheets
Checklist, infographics, e-books…
Press
What’s new about us and our personalisation.

New: The Shopping Stream

The personalised Shopping Stream for a higher repurchase rate in your online shop!

Learn more

Latest Press Release

epoq Presents Control Desk Release 6.0

Learn more

New Blog Article

The 4 Most Important E-commerce Trends in 2022

Learn more

Case Study babymarkt.de

85% higher click rate in the newsletter

Learn more
  GERMAN Personalisation Software Services (SaaS) Intelligent Search
Reducing Bounce Rate
Guided Selling
Minimizing Returns Rate
Recommendation Engine
Adding Shopping Cart Value
Shopping Stream
Increasing Repurchase Rate
Personalised Email
Boosting Traffic Rate
Campaigns & Usage Customer Targeting Realisation & Expertise AI Technology Data Science Integration & Optimisation Customer Service
Integration
Customer Success
Optimisation
Monitoring & Controlling Control Desk Other Topics Partner FAQ Data protection
References Company Software Geeks Team
100% concentrated personalization competence – even without suit & tie
Jobs
Do you also like to wear trainers and are interested in this internet?
Company News Events
Be it lectures, trade fairs, webinars or other e-commerce events – we’re sometimes here, sometimes there. Get to know us!
Press
We are constantly growing and evolving. New customers, partners, products and much more. Find out now!
Blog KPI Optimisation Reducing Bounce Rate
Onsite search and search results pages
Minimizing Returns Rate
Digital consulting and returns management
Adding Shopping Cart Value
Sales-promoting elements and important shop pages
Increasing Repurchase Rate
After sales and customer loyalty
Boosting Traffic Rate
Email marketing and customer trust
Increasing Conversion Rate
Shop optimisation and personalisation
Tech Know-how Artificial Intelligence
AI methods and AI software
Tags Advice Tool Digital Sales Promotion Email Examples KPI E-Commerce Marketing Automation Personalisation Reinforcement Learning Return Avoidance Search Features
Insights Concepts for success Case Studies
Learn how our customers personalize and increase their KPIs.
Webinars
We share our best practices in personalisation with you.
Knowledge transfer Publications
We also share our knowledge in various media.
Info material Sheets
Checklist, infographics, e-books…
Press
What’s new about us and our personalisation.

Our passion led us here

Software development with empathy,
foresight, friendship, and commitment

Our expertise in figures

18+

years of AI expertise for personalisation in e-commerce

42+

software geeks make up our team

100%

owner-managed and independent company from Germany

550+

integrations in online shops from a wide range of industries and countries

What we do and
why we do it

We develop customised software services made in Germany for personalisation in e-commerce. By doing so, we want to create inspiring shopping experiences in digital commerce for every customer. To this end, we provide shop operators with our software suite of modular, individually configurable and artificial intelligence-based services. These enable a fully comprehensive 1:1 personalisation along the customer journey of each customer. If the customer is satisfied, the shop operator will be too, which is reflected in increased conversion rates, higher sales and sustainable customer loyalty.

What’s going on with us
and what’s new

Press 06. Apr 2022

epoq Presents Control Desk Release 6.0

06. APR 2022

With Control Desk Release 6.0, epoq improves the user experience of its monitoring and control tool.

Learn more
Press 15. Dec 2021

epoq Personalises the Customer Journey and Inspires the Shop Customers of the Traditional Company Görtz

15. DEC 2021

Görtz relies on a personalised customer journey in the online shop and inspires shop customers on the path to checkout.

Learn more
Press 16. Aug 2021

epoq Supports babymarkt.de With its Guided Selling Software for Digital Advice on Prams and Pushchairs

16. AUG 2021

With the help of epoq’s Guided Selling Software, babymarkt.de offers shop customers expert advice on everything to do with prams.

Learn more
Press 16. Aug 2021

Following Last Year’s Success, epoq Will be Hosting the “Personalisation Experience Day” in 2021 Again

16. AUG 2021

Following last year’s success, epoq is once again organising the Personalisation Experience Day 2021.

Learn more
Press 13. Jul 2021

ReboPharm improves the user experience of search function for veterinarians with epoq

13. JUL 2021

ReboPharm and epoq improve the intuitive user experience of the search function on ReboPharm24.de with the personalisation aspect.

Learn more
Press 08. Jul 2021

Sendcloud and epoq Optimise Digital Returns Management Together

08. JUL 2021

Sendcloud and epoq are pooling their knowledge of returns and optimising digital returns management together.

Learn more
Press 14. Oct 2020

epoq and Y1 Intensify Their Partnership and Support Shop Operators With Customer Centricity

14. OCT 2020

As part of their partnership, epoq and Y1 support shop operators with customer centricity and focus on customer needs.

Learn more
Press 21. Sep 2020

epoq Provides Orientation and Reduces Effort For Online Shop Administration Through Intelligent Search at VAN GRAAF

21. SEP 2020

The integration of the intelligent search minimises the effort required for online shop administration in VAN GRAAF’s online shops.

Learn more
Press 10. Sep 2020

epoq Enhances the Search Functionality and Thereby Increases the Performance in the Online Shop of Peek&Cloppenburg* KG Hamburg

10. SEP 2020

By expanding the search functionality, epoq was able to significantly increase the performance of Peek&Cloppenburg Hamburg’s onsite search.

Learn more
Press 17. Aug 2020

epoq and Sendinblue Launch Partnership to Optimise Email Marketing KPIs

17. AUG 2020

epoq and Sendinblue deepen their partnership to optimise email marketing KPIs through personalisation and automation.

Learn more

How we intend
to reach our goal


We address the respective needs of customers in each customer journey phase during software development. We want to leave no customer wishes unfulfilled and create moments of enthusiasm.

Connect

We create a connection for shop operators to their customers and further build customer trust. If customers visit the online shop regularly, shop operators should also let you hear from them. By sending personalised e-mails on various occasions, such as birthdays, lifecycles, transactions, etc. Learn more

Stream

We also provide entertainment and thus ensure constant customer loyalty. Customers like to browse through their own product and brand world to discover new things. This is where a personalised shopping area can keep customers coming back to the online shop every day. Learn more

Inspire

We inspire customers as soon as they show a willingness to buy once they are open for further buying impulses that complete or supplement their selected product. Relevant recommendations are particularly suitable for this. Learn more

Advise

We provide online shoppers with advice on product selection. Because online shoppers often know which product they want, but need support to select the right item from the respective product range. This is where our digital product advisor comes in. Learn more

Search

We offer online shoppers guidance in their product research. This way, they can quickly and easily get to the desired product detail page and find out more about a product. How? Via our intelligent search. Learn more

Want to learn more about personalisation?

Then delve deeper into the subject now!

Learn more

Who we are and
what we believe in

We are a team of positively crazy software geeks. We believe in the strong collective. We seek exchange and are always open to new ideas. We advise at eye level and offer exactly the personalisation that makes you a fan of your own online shop. Measurable success comes quite automatically as a result.

You want to get to know our Team better?

Take a look at each department on our team page.

Check out the team

But you can also meet us
at any of our events

See all our events

How we think and operate

Empathic

We put ourselves in the customers’ shoes and work together on a strategy – and we do it humanely and fairly.

Far-sighted

We do not stand still – we look to the future. We are constantly developing and are open to new ideas. This is how we develop future-proof software.

Friendly

Through our advice, open manner and collegial internal cooperation, we want to turn even more customers into friends.

With heart and soul

Software development is our passion. We are enthusiastic about new things, are always looking for something special and are only satisfied when the shop operator and their customers are thrilled.

Does this suit you?

Then take a look at our job vacancies and apply with us!

Check our job vacancies

From dynamic scoring to
full personalisation

2019

Personalised Shopping Area

With our personalised shopping area, epoq Stream, we address the digital customer need for entertainment for each individual customer and enable shop operators to build a natural customer loyalty effect. Customers return to the online shop of their own accord to browse through their own product and brand world. This increases the repurchase rate.

2016

Holistic personalisation
via our Suite

With the use of our Suite, an online retailer can from now on personalise their shop holistically and thereby create a unique customer experience.

2015

Control
Desk

We introduce Control Desk, the new customer login. This gives our customers the possibility to control and administer all services with the help of one tool.

2014

Guided
Selling

In order to transfer the advice available in real-world stores into the online shop, Guided Selling was developed. This enabled digital retailers to support their customers in purchasing those products where more information and explanation is needed.

2011

Unique
Newsletter

Unique Newsletter was developed to strengthen communication with customers through individualized emails, and to encourage them to return to the shop.

2010

The Conversion
Company

The new slogan encompassed what we achieved: the optimization of conversion in e-commerce. Businesses in various industries and of various sizes trust our conversion expertise.

2009

Search

We increased the usability of online shops with the introduction of epoq Search, the intelligent search function. Customers gained the ability to navigate quickly to their desired product.

2008

Customer
Login

At the same time of starting withe Recommendation Service, we built a Customer Login to keep our customers in terms of success up-to-date.

2008

Recommendation
Service

We transferred our subject knowledge to e-commerce and introduced the Recommendation Service. This controls targeted, relevant recommendations within an online shop and therefore increases its turnover.

2006

Services for
Dynamic Scoring

Development was resumed on our recommendation software for call centers and service providers. The products ready Outbound and ready Inbound led to above-average hit rates, and impressed customers like Quelle, Arcor and PSD Bank.

2005

Ready Realtime Dynamic

Our technology revolutionized customer analysis in the field of telephone marketing with predicted product suggestions.

2003

Foundation

We started the development of self-learning technologies for dynamic scoring.

The newest blog posts
about personalisation

Blog Post

The 4 Most Important E-commerce Trends in 2022

Consumer habits have changed drastically in 2020 and 2021, not least due to the global pandemic. In this article, we’ll show you which e-commerce trends you can’t afford to miss in the coming year if you want to keep your customers happy in the long term.

Sarah Birk: 16. Nov 2021

Learn More
Blog Post

How You Can Increase the Sales Figures of Your Online Shop With AI Software

Shopping as an experience: What stationary retail has long been good at is becoming increasingly tangible online thanks to AI software (artificial intelligence). An online fashion shop and a bookseller show how it works.

Daniela Ilincic: 21. May 2021

Learn More
See all blog posts