After-sales measures in e-commerce | Successful strategies for sustainable customer loyalty

What the webinar on March 18, 2022 was about:

Once a customer has made a purchase in the online shop, the primary goal has been achieved. Does this mean that shop operators can sit back and relax from this point on? The clear answer is no! Because the customer relationship does not end with a transaction, but really only gets going from this point on.

So anyone who foregoes after-sales measures and thus the opportunity to satisfy customers even after the purchase is made is wasting the enormous potential that lies behind the customers they have already won.

In this webinar, Thorsten Mühling (epoq) and Thomas Grabner (MAILODY) show you which successful strategies are available to you and how you can use them to build lasting customer loyalty to your store.

In this webinar recording, you will learn...

• successful strategies for after-sales measures.
• how to build lasting customer loyalty to your store.