New partnership between epoq and EXCONCEPT: High-conversion Shopware stores with personalized customer engagement

Stuttgart, February 15, 2023 – Thanks to the strategic partnership between epoq and EXCONCEPT, companies will in future be able to offer their customers UX-friendly online shops with personalized shopping experiences.

A strong partnership thanks to AI-based solutions

The e-commerce agency EXCONCEPT is the new, strong partner at the side of epoq internet services GmbH, a software manufacturer specializing in AI-supported personalization in online shops. EXCONCEPT is taking the next logical step with epoq in expanding its partner network to implement online shops and e-commerce solutions for customers in the B2B and B2C environments that offer their target groups personalized shopping experiences. At the same time, epoq is a reliable partner for better meeting customer requirements for search functions and recommendations based on AI.

“With EXCONEPT, we have an e-commerce specialist at our side who, like us, responds to the individual requirements of customers in order to create the best digital customer experience. We would particularly like to highlight the topics of data integration and PIM, as these are an important basis for a successful search function and recommendations in the online shop. That's why we are happy to have a strong partner at our side.” – Thorsten Mühling, Managing Director DACH epoq

"With epoq, we have a partner who helps us meet our customers' search and recommendation requirements. In addition to the excellent cooperation with epoq, we were primarily impressed by the measurable results in our customers' sales." – Uli Häfele, Managing Director, EXCONCEPT

Working with AI experts to improve customer communication for small and medium-sized businesses and corporations in e-commerce

The use of modern AI technology makes it possible to address customers in an online shop in a tailored manner. This technology can be used in compliance with data protection regulations and is compatible with any existing shop or email system infrastructure. In addition, the degree of personalization can be adapted to the respective target group, enabling customers from a wide range of industries to benefit from personalized communication in online shops. With over 18 years of expertise in the field of artificial intelligence and references such as Villeroy & Boch, Fackelmann, and Peek&Cloppenburg, epoq, together with EXCONCEPT, ensures a technically smooth and personalized shopping experience for customers of multilingual online shops.

EXCONCEPT also brings more than ten years of experience from the implementation of numerous e-commerce projects for customers such as Leuze, Krug+Priester, and dtv to the partnership. With the implementation of award-winning and complex online shops using the Shopware 6 shop system (e.g., MissPompadour), the e-commerce agency provides the technical foundation for the collaboration. At the same time, customers can count on EXCONCEPT's expertise in B2C commerce, B2B commerce, PIM systems, and data integration.