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Our customer service team will help you integrate personalization.

Our customer service team is your technical point of contact for all matters relating to personalization.

Our customer service team will help you integrate personalization into your digital commerce. This includes integrating the services or use cases you have booked as part of the onboarding process, as well as integrating customizations that are to be implemented after going live. You will be assigned a personal contact person who you can contact with any technical questions. We place great importance on short response times.

Areas of activity of our customer service

onboarding

Our customer service team will assist you with integrating personalization.

Customizations

Do you have an idea for your online shop that you want to implement technically? Our customer service team will help you with this.

Technical questions

No matter what technical question you have, our customer service team is here to help.

Personalization can be integrated into all shop systems.

Personalization can be integrated into all email systems.

This is how personalization is integrated into the onboarding process

Generation of a knowledge base

Our customer service team will initiate the creation of a knowledge base for your online shop. This requires your product catalog and the integration of a tracking code into your online shop in order to record the click and purchase behavior of your shop customers. The product catalog is not always prepared appropriately. Our customer service team will initiate the necessary measures for product data preparation.

01

Setup in the test system

Before integration into your test system begins, our customer service team will record your design ideas and the desired CSS animation and implement them. You will then receive a div element as a placeholder for the personalized display of content, which you can integrate into your online shop at the designated location. Company-specific rules are created by our customer service team in the backend.

02

Activation in the live system

Once the setup is complete and everything in the test system is configured to your liking, your live system can be activated. To do this, all settings are transferred to the live system. Our customer service team is always available to assist you with any technical questions you may have.

03

Fine-tuning in the live system

After activation in the live system, our customer service team performs quality assurance checks. Design, functionality, and settings are reviewed and fine-tuned as necessary. This is followed by training on the backend for monitoring and controlling personalization.

04

Playback of personalization

Now it's time. The personalized content is displayed via the desired touchpoint in your online shop and the knowledge base is expanded. With every click and purchase, the AI engine gets to know your shop customers better and optimizes 1:1 communication independently.

05

This is how integration works within the scope of customizing

Do you have a customization that you would like to implement?

Come to us and tell us what you need.

Our customer-is-king managers

Angelique, Customer Service Manager at epoq

Wolli

#Projectmanagement #Curious #Goal-oriented #Seriesjunkie #Crochetenthusiast #Catmom

Angelique

Technical Solutions Manager

#flowtosuccess

Anne

Customer Success Consultant

#HakunaMatata #mambaMentality #OpenMinded #ThinkPositive #eagerToLearn #Foodie

Francis

Technical Solutions Manager

#positivevibes #goodmood #pastalover #customersuccess #allwehaveisnow

Tori

Customer Success Consultant

#memeaddict

Sven

Head of Technical Solutions

#trainhardstayhumble #fitness #nextchapterproject #passportready

Philipp

Technical Solutions Manager

Steffi, Customer Service Manager at epoq

Charming Customer Guide

#projectmanagement #contactperson #cheerful #challengemaster #masterofdisaster #chaosmanager

Steffi

Technical Solutions Manager

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