Our customer service team will help you integrate personalization into your digital commerce. This includes integrating the services or use cases you have booked as part of the onboarding process, as well as integrating customizations that are to be implemented after going live. You will be assigned a personal contact person who you can contact with any technical questions. We place great importance on short response times.
Our customer service team will assist you with integrating personalization.
Do you have an idea for your online shop that you want to implement technically? Our customer service team will help you with this.
No matter what technical question you have, our customer service team is here to help.
Our customer service team will initiate the creation of a knowledge base for your online shop. This requires your product catalog and the integration of a tracking code into your online shop in order to record the click and purchase behavior of your shop customers. The product catalog is not always prepared appropriately. Our customer service team will initiate the necessary measures for product data preparation.
Before integration into your test system begins, our customer service team will record your design ideas and the desired CSS animation and implement them. You will then receive a div element as a placeholder for the personalized display of content, which you can integrate into your online shop at the designated location. Company-specific rules are created by our customer service team in the backend.
Once the setup is complete and everything in the test system is configured to your liking, your live system can be activated. To do this, all settings are transferred to the live system. Our customer service team is always available to assist you with any technical questions you may have.
After activation in the live system, our customer service team performs quality assurance checks. Design, functionality, and settings are reviewed and fine-tuned as necessary. This is followed by training on the backend for monitoring and controlling personalization.
Now it's time. The personalized content is displayed via the desired touchpoint in your online shop and the knowledge base is expanded. With every click and purchase, the AI engine gets to know your shop customers better and optimizes 1:1 communication independently.
Our customer service team will take note of your customization requirements. Example: Geotargeting is to be integrated into the online shop so that customers are shown a note about the availability of products in nearby brick-and-mortar stores.
Our customer service team will now check your technical requirements with regard to your desired goal. If it is feasible, the process will continue. Example: Geotargeting requires a query of the stock level. If it is possible to record and transmit this information, the project can be carried out.
The question now is: in what form is the data available in the product catalog? It may need to be processed first. Our customer service team will check this in this step and forward it to our development team. Example: A list of branches and stock levels is required for geotargeting. Depending on how the data is submitted, the product catalog may need to be processed in order to be able to use the data.
Our customer service team will take note of your requests regarding functionality, layout, and design and pass them on to our development team. Example: The note about availability in the store around the corner should be displayed in the recommendation widgets in a green box with a wiggle animation.
Finally, the customization is implemented and made available for your online store. Example: Geotargeting is implemented by our development team and made available for the online store.
Come to us and tell us what you need.
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