GERMAN Personalisation Software Services (SaaS) Intelligent Search
Reducing Bounce Rate
Guided Selling
Minimizing Returns Rate
Recommendation Engine
Adding Shopping Cart Value
Shopping Stream
Increasing Repurchase Rate
Personalised Email
Boosting Traffic Rate
Campaigns & Usage Customer Targeting Realisation & Expertise AI Technology Data Science Integration & Optimisation Customer Service
Integration
Customer Success
Optimisation
Monitoring & Controlling Control Desk Other Topics Partner FAQ Data protection
References Company Software Geeks Team
100% concentrated personalization competence – even without suit & tie
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We are constantly growing and evolving. New customers, partners, products and much more. Find out now!
Blog KPI Optimisation Reducing Bounce Rate
Onsite search and search results pages
Minimizing Returns Rate
Digital consulting and returns management
Adding Shopping Cart Value
Sales-promoting elements and important shop pages
Increasing Repurchase Rate
After sales and customer loyalty
Boosting Traffic Rate
Email marketing and customer trust
Increasing Conversion Rate
Shop optimisation and personalisation
Tech Know-how Artificial Intelligence
AI methods and AI software
Tags Advice Tool Digital Sales Promotion Email Examples KPI E-Commerce Marketing Automation Personalisation Reinforcement Learning Return Avoidance Search Features
Insights Concepts for success Case Studies
Learn how our customers personalize and increase their KPIs.
Webinars
We share our best practices in personalisation with you.
Knowledge transfer Publications
We also share our knowledge in various media.
Info material Sheets
Checklist, infographics, e-books…
Press
What’s new about us and our personalisation.

New: The Shopping Stream

The personalised Shopping Stream for a higher repurchase rate in your online shop!

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Latest Press Release

epoq Presents Control Desk Release 6.0

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New Blog Article

The 4 Most Important E-commerce Trends in 2022

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Case Study babymarkt.de

85% higher click rate in the newsletter

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  GERMAN Personalisation Software Services (SaaS) Intelligent Search
Reducing Bounce Rate
Guided Selling
Minimizing Returns Rate
Recommendation Engine
Adding Shopping Cart Value
Shopping Stream
Increasing Repurchase Rate
Personalised Email
Boosting Traffic Rate
Campaigns & Usage Customer Targeting Realisation & Expertise AI Technology Data Science Integration & Optimisation Customer Service
Integration
Customer Success
Optimisation
Monitoring & Controlling Control Desk Other Topics Partner FAQ Data protection
References Company Software Geeks Team
100% concentrated personalization competence – even without suit & tie
Jobs
Do you also like to wear trainers and are interested in this internet?
Company News Events
Be it lectures, trade fairs, webinars or other e-commerce events – we’re sometimes here, sometimes there. Get to know us!
Press
We are constantly growing and evolving. New customers, partners, products and much more. Find out now!
Blog KPI Optimisation Reducing Bounce Rate
Onsite search and search results pages
Minimizing Returns Rate
Digital consulting and returns management
Adding Shopping Cart Value
Sales-promoting elements and important shop pages
Increasing Repurchase Rate
After sales and customer loyalty
Boosting Traffic Rate
Email marketing and customer trust
Increasing Conversion Rate
Shop optimisation and personalisation
Tech Know-how Artificial Intelligence
AI methods and AI software
Tags Advice Tool Digital Sales Promotion Email Examples KPI E-Commerce Marketing Automation Personalisation Reinforcement Learning Return Avoidance Search Features
Insights Concepts for success Case Studies
Learn how our customers personalize and increase their KPIs.
Webinars
We share our best practices in personalisation with you.
Knowledge transfer Publications
We also share our knowledge in various media.
Info material Sheets
Checklist, infographics, e-books…
Press
What’s new about us and our personalisation.

With our Customer Service we support you in the integration of personalisation

epoq Suite

Startseite » Personalisation » Customer Service

Our Customer Service is your technical contact for personalisation issues

Our Customer Service supports you in integrating personalisation into your digital commerce. This includes the integration of booked services or use cases as part of onboarding, but also integration as part of customisations that are to be implemented after going live. You will be assigned your own personal contact person whom you can contact with technical questions. We attach great importance to short response times.

Fields of activity of our Customer Service

Onboarding

Our Customer Service supports you with the integration of the personalisation.

Customising

You have an idea for your online shop that you would like to implement technically? Our Customer Service will support you.

Technical questions

No matter what technical question you have, our Customer Service has an open ear for you.

Here’s how the integration of personalisation works as part of onboarding

01

Generation of a knowledge base

Our Customer Service initiates the generation of the knowledge base for your online shop. This requires your product catalogue and the integration of the tracking code into your online shop in order to record the click and purchase behaviour of your shop customers. The product catalogue is not always suitably prepared. Our Customer Service initiates appropriate measures for the product data preparation.

02

Setup in the test system

Before the integration into your test system begins, our Customer Service takes your design ideas and the desired CSS animation and implements them. Afterwards, you will receive a div element as a placeholder for the personalised playout of the content, which you integrate in the intended location in your online shop. Company-specific rules are created by our Customer Service in the backend.

03

Activation in the live system

When the setup is complete and everything is mapped in the test system according to your wishes, the activation for your live system can take place. For this purpose, all settings are transferred to the live system. Our Customer Service is always available to help you with technical questions.

04

Fine tuning in the live system

After activation in the live system, our Customer Service carries out quality assurance. Design, functionality, and settings are checked and fine-tuned if necessary. This is followed by training via the backend for monitoring and controlling personalisation.

05

Playing out the personalisation

Now it's time. The personalised content is played out via the desired touchpoint in your online store and the knowledge base is increased. The AI engine gets to know your store customers better with every click and purchase and optimises the 1:1 communication independently.

Here’s how integration works in the context of customising

1

Requirements

Our Customer Service takes your requirements for customising. Example: Geotargeting is to be integrated into the online shop so that customers are informed about the availability of products in nearby bricks-and-mortar stores.

2

Feasibility

Now your technical circumstances are checked by our Customer Service with regard to the desired goal. If the feasibility is given, the process is continued. Example: For geotargeting, a query of the inventory is necessary. If the collection and transmission is possible, the project can be carried out.

3

Data basis

Now the question arises in which form the data is available in the product catalogue? It may still have to be prepared. This is checked by our Customer Service in this step and forwarded to our Development department. Example: For geotargeting, a list of stores and stock levels is required. Depending on how the data is submitted, the product catalogue may need to be prepared in order to use the data.

4

Layout, design and functionality

Our Customer Service takes your wishes regarding functionality, layout and design and passes them on to our development team. Example: The availability notice in the store around the corner should be displayed in the recommendation widgets in a green box with a wiggle animation.

5

Implementation

Finally, the customising is implemented and made available for your online shop. Example: The geotargeting is implemented by our development and provided for the online shop.

You have a customising you want to implement?

Contact us and let us know your requirements.

Request customising now

Personalisation can be integrated into any shop system

Personalisation can be integrated into any email system

Our customer-is-king managers

Maren

Team Assistant

Bitingballerina
#papierkramheld #alwayshappy #honestineverycase #pferdestehlen
Rainer

Head of Customer Service

42
#fragen #mehr-fragen #howto #landei #papa #wtf?
Angelique

Customer Service Manager

Wolli
#Projektmanagement #wissbegierig #zielorientiert #Serienjunkie #Häckeltante #Katzenmama
Lisa

Customer Service Manager

Lisl
#studying #businessinformatics #malhiermaldort #teetrinkerin #wissensdurst
Tori

Customer Success Manager

#positivevibes #gutelaune #pastalover #customersuccess #allwehaveisnow
Steffi E.

Customer Service Manager

Charming Customer Guide
#projektmanagement #ansprechpartner #fröhlich #herausforderungsmeisterin #masterofdesaster #chaosmanager
Anne

Customer Success Manager

Customer Happy-Maker
#performancechecker #onefacetothecustomer #roadtosuccess #naturelover #freitagsistsienieda
Malte

Head of Customer Success

Termin-ator
#andersalsandere #symbadisch #thinkpositive
You?

Customer Service Manager

Apply with us now!

You don’t have personalisation in use yet?

Learn now how you can build proximity with your customers!

Learn more about personalisation now

The latest blog articles on personalisation

Blog Post

Live Video Shopping – The Game Changer in E-Commerce

In this article we talk about live video shopping – where does it come from and what opportunities does it offer for retailers? If live stream shopping is still new territory for you, then you can now find out whether this trend is also suitable for your e-commerce as a sales booster.

Nadine Roth: 24. Feb 2022

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Blog Post

Product Categories for Successful Marketing in E-Commerce

Have you ever been in a shop without signage? Quite a strange idea, isn’t it? Product categories are the backbone of any online shop. Our definition: product categories are like a road map that directs traffic. The easier the signage is to understand, the faster customers get to their destination – the product they need. Customers need orientation when shopping. For a first-class shopping experience, they expect products to be correctly categorised and easy to find in bundles: Be it breakfast cereals, kitchen utensils, or winter coats. The same is true in e-commerce. In this article, you will learn how product categories improve the user experience, optimise your marketing investment and contribute to your business goals.

Daniela Ilincic: 23. Feb 2022

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