Sendcloud and epoq Optimise Digital Returns Management Together

08. Jul 2021 | Daniela Ilincic 0:00

Ettlingen, 08.07.2021 - Sendcloud, Europe's leading provider of shipping software for online shops, and epoq internet services, provider of AI-supported personalisation software for e-commerce, are pooling their knowledge of returns and jointly optimising digital returns management. The focus is on avoiding returns and efficiently designing the returns process.

Avoiding returns through personalised advice

When customers visit an online retailer, they usually have a rough idea of which product they want to buy. However, they often do not know which product meets their requirements. At this point, the need must first be determined. This is where epoq comes into play and provides every online customer with the expert advice they are used to in stationary retail. The whole thing is implemented by digital and intuitive product advisors who, on the basis of artificial intelligence, determine exactly those products that match the needs and individual preferences of the respective customer. “Through arguments and comparisons, uncertainty is reduced click by click. This leads to the right purchase decision and at the same time helps to avoid returns. However, since not all returns can be 100% prevented, Sendcloud supports the returns process with an efficiency-increasing returns portal,” says Thorsten Mühling, CEO of epoq.

Returns portal for an efficient returns process

Sendcloud supports retailers in optimising the entire shipping process. This also includes processing returns with the help of a returns portal. If customers want to return an order, they go to the returns portal and create the shipping label by clicking on the product to be returned and selecting the reason for return. In just a few steps, shop customers can initiate their return themselves, the online retailer thus keeps track of all returning orders and avoids errors in returns. Also, in contrast to enclosed return slips, he saves resources and does not run the risk of suggesting and encouraging a return. “By working together, the two components of returns management can be sustainably optimised, which contributes to a better customer experience that also saves resources on the shop operator side,” says Lena Dietrich, Partner Success Manager DACH at Sendcloud.

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About Sendcloud

Founded in 2012 in the Netherlands, Sendcloud has quickly become one of the fastest growing scale-ups and leading shipping solutions in Europe with more than 23,000 customers in the UK, France, Germany, Spain, Italy, Belgium and Austria. The company offers an all-in-one shipping platform for e-commerce companies looking to scale their business. In doing so, Sendcloud pursues the mission of increasing the competitiveness of online retailers by optimising the entire shipping path from checkout to return. The customer spectrum ranges from small to large online retailers and spans industries such as fashion and electronics to food and beverages.

About epoq internet services

epoq internet services GmbH provides its customers with a unique software suite for the holistic personalisation of digital commerce. With modular, customised services based on artificial intelligence, epoq creates unique shopping experiences along the entire customer journey. The online shoppers receive orientation, advice and inspiration when online shopping. After the purchase, they are provided with relevant shopping news in real time in their personal shopping area, prompting them to visit the online shops daily. In addition, online shoppers are kept up to date with personalised e-mails and thus stay in touch with the online shop.

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