New: The AI Optimizer for automatically optimizing your store search when it comes to synonyms and typos! Learn more!

Contact
Epoq Suite

Our Customer Success Team will help you optimize personalization

Our Customer Success Team is your point of contact for optimizing personalization

Our Customer Success Team will help you optimize personalization in live operation. Before you get started, you will first receive all the important information about the Control Desk – the backend of the personalization platform. This is where personalization is monitored and controlled. Your personal Customer Success Manager will guide you through the process and is available to answer any questions you may have.

Overview of the customer success team's areas of activity

Training Courses

Your personal Customer Success Manager will guide you through the initial optimizations in the Control Desk.

Day-to-Day Business

Our Customer Success Team supports you with various optimizations in your day-to-day business. You can choose between a Starter Kit or Managed Service.

Questions Regarding Content

No matter what question you have, our Customer Success team is here to help.

This is how personalization optimization works during onboarding

Before going live

Before going live, your personal Customer Success Manager will give you a basic introduction to the Control Desk – the backend of your personalization platform. This will give you an initial overview of the functions available in the Control Desk.

1

During Go Live

We will arrange a detailed web training session with you, during which your personal Customer Success Manager will discuss practical use cases from your online shop and help you implement them.

2

After going live

After these first two training sessions with us, you decide how to proceed with optimization. Your personal Customer Success Manager will be happy to assist you in your daily business and proactively support you in optimizing your processes and achieving your goals.

3

This is how optimization works after onboarding

Would you like to use our Customer Success service after onboarding?

Then feel free to request your desired service!

Our customer-is-king managers

Angelique, Customer Service Manager at epoq

Wolli

#Projectmanagement #Curious #Goal-oriented #Seriesjunkie #Crochetenthusiast #Catmom

Angelique

Technical Solutions Manager

#flowtosuccess

Anne

Customer Success Consultant

#HakunaMatata #mambaMentality #OpenMinded #ThinkPositive #eagerToLearn #Foodie

Francis

Technical Solutions Manager

#positivevibes #goodmood #pastalover #customersuccess #allwehaveisnow

Tori

Customer Success Consultant

#memeaddict

Sven

Head of Technical Solutions

#trainhardstayhumble #fitness #nextchapterproject #passportready

Philipp

Technical Solutions Manager

Steffi, Customer Service Manager at epoq

Charming Customer Guide

#projectmanagement #contactperson #cheerful #challengemaster #masterofdisaster #chaosmanager

Steffi

Technical Solutions Manager

You don't have personalization in use yet?

Find out now how you can build closer relationships with your customers!

Learn more about personalization now

Popular blog articles
on personalization

Different types of buyers are visualized here by four completely different women.
Increase Conversion Rate
Types of buyers in online shops: benefits and differences

Every shop visitor explores an online shop in their own individual way. However, customers with similar or identical characteristics and behaviors can be grouped into buyer types. As a shop operator, it is important to know the different buyer types in your own shop and to respond to their individual needs so that every customer can find what they are looking for in your online shop. In this article, we will first show you what buyer types are, why it makes sense to use customer segments, what types can be distinguished, and how buyer types can be assigned to the customer journey phases. Find out now how buyer types can increase the success of your online shop.

Learn more
The picture shows a woman browsing through a cookbook.
Increase Conversion Rate
Increasing repurchase rates: Is there a secret formula for online shops?

Your online store gets a lot of traffic every day and the conversions are impressive. But what happens after the first purchase in your online store? Do your customers return and buy from you again? The repurchase rate is an important KPI that reflects the growth of your business. To increase this rate, there are a number of customer loyalty measures, some of which you have probably already tried. But is there a secret recipe? Good question, and that's exactly what this blog article is about.

Learn more
The customer journey is visualized here by a woman during a road trip.
Increase Conversion Rate
Digital customer journey: How to make your customers' journey unforgettable

On their journey through the online shop, customers go through different phases and come into contact with a wide variety of touchpoints. In order to create an unforgettable journey for your customers, it is important to familiarize yourself with the digital customer journey of your shop customers and its various phases, and ultimately to meet customer needs in each individual phase in the best possible way. We will now reveal how you can achieve this and what you need to know to do so.

Learn more
The image shows two young women happily displaying their shopping bags. This illustrates the digital customer experience.
Increase Conversion Rate
Digital customer experience: Make your online shoppers smile

The better the digital customer experience, the more loyal your customers will be. It therefore determines whether your customer will buy from you again in the future or switch to another online store. That is why customer experience has become increasingly important in companies, leading to the emergence of customer experience management. This is intended to support the optimization of the customer experience through various measures. Personalization is one of the most important measures for building customer loyalty in e-commerce and responding to customers individually. In this blog article, you will learn everything you need to know about the digital customer experience. Enjoy reading!

Learn more
Real-time personalization: Every second counts
Increase Conversion Rate
Real-time personalization for a unique shopping experience

The world of e-commerce marketing is constantly changing. Real-time personalization in particular is developing at a rapid pace because the results it delivers are astonishing. Here you can find out how personalization works, how you can use it to significantly increase your conversion rate, and how to leverage it to create unique shopping experiences.

Learn more
Increase Conversion Rate
More leads and sales through personalized landing pages

Landing pages are one of the most important tools in online marketing and a decisive factor for success in generating leads and sales. You can achieve even greater persuasiveness with personalized landing pages and thus targeted offers for each prospective customer. In this guide, you will learn about the different types of landing pages, what makes them indispensable for your online marketing, and how you can use personalization for your shop to increase your success.

Learn more
Increase Conversion Rate
5 Inspiring Examples of Successful Personalization in Online Stores

4 Online Stores, 5 Examples of Successful Personalization. In this blog post, we’ll show you what true personalization in an online store entails, how it works, and how well-known brands are already implementing it in impressive ways. Let these examples of personalization inspire you and discover the immense potential of a tailored customer experience.

Learn more
Saleswoman and customer at the checkout
Increase Conversion Rate
Customer lifetime value: What is your customer worth?

Customer lifetime value (CLV) is one of the most powerful metrics in e-commerce. CLV tells you how much revenue you can generate from your customers in the long term. This makes it easier to adjust sales and marketing measures and give them a clear direction. Find out what customer lifetime value is, how to measure it, and how it can stabilize and increase your sales.

Learn more
01 / 8
All posts