Online consulting software with AI-based tools
In the following, we look at two examples of online consulting software with AI-based tools.
With the help of chatbots that use artificial intelligence, you can respond to hundreds of customer requests simultaneously and in real time. Depending on how the tool is programmed,
- it recognises, for example, natural language (no pre-set questions necessary).
- it independently generates suitable answers from text blocks and databases on your website.
- it forwards your shop visitors to a member of staff if it can no longer help the questioner.
- it learns independently.
In this way, various processes can be automated in a personnel-friendly way. The chatbot of the supermarket Netto Online, for example, answers questions about the online shop assortment, delivery and ordering. It also helps to find shops and provides information about current offers.
With Guided Selling, you guide your customers optimally through the product selection process to a safe purchase decision. This is especially interesting for those potential buyers who do not have enough knowledge about the respective products to make a reliable selection.
Take a pram, for example: (Expectant) parents can simply be overwhelmed by the countless models on the market. Should it be a combination pram? With wheels for the city or for stony country lanes? How big should it be so that it fits in the car? Etc. This is where an online product advisor comes in handy. By asking specific questions, you can narrow down the choice more and more – all the way to the ideal pram. One online shop that already uses guided selling is babymarkt.de.